Everything you need to know about
-our customer service-
shipping & delivery
We always do our best to accommodate our customers’ delivery needs. However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods. To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout. Before major holidays, we strongly recommend that you place your orders several days in advance.
We always do our best to accommodate our customers’ delivery needs. However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods. To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout. Before major holidays, we strongly recommend that you place your orders several days in advance.
In most areas, orders placed as late as 1 pm in the recipient's time zone can usually be delivered that day (earlier times may apply to some areas and at holidays). Saturday deliveries are available in some areas for orders placed by 12 pm in the recipient's time zone. If you are unsure, please call us.
Funeral Arrangements
Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs. Sunday deliveries may not always be available.
Delivery to Hospitals
When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
Recipient Not Home
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when we attempt a delivery, we will either:
Call the recipient to schedule an appropriate delivery time
Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time
Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
Leave the gift bouquet with a neighbor and place a message on the recipient's door with this information
Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
Privacy & Security
We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.
Cancellation
To provide you with the best possible service, you can cancel your order at anytime prior to delivery. If your gift is en route or delivered, we will be unable to cancel the order. To cancel an order, please call our store.
Replacements
To provide you with the best possible service, replacements may be made at the discretion of the shop. If you are unhappy with your order, please call us and we will gladly rectify the problem.
Changes to Terms
Terms are subject to change without notice. We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please call our shop.